Learn how Casiny protects your personal data, ensures privacy, and complies with Australian regulations. This policy outlines what we collect, why, and how it’s securely handled.
Casiny values your privacy and protects your personal data. This policy explains what we collect, why, and how we use it. Australian players can trust our strict security practices. We aim for full transparency and compliance with local laws.
Contents
- What Personal Data We Collect and Why
- Comments
- Media Files
- Contact Forms
- Cookies
- Web Analytics
- Who We Share Your Data With
- How Long We Retain Your Data
- What Rights You Have Over Your Data
- Where Your Data Is Sent
- Contact Information
- Additional Information
- What Data Breach Procedures We Have in Place
- What Third Parties We Receive Data From
- Automated Decision-Making and Profiling
- Industry Regulatory Disclosure
What Personal Data We Collect and Why
We collect only the data necessary for account creation, gameplay, and legal compliance. These details help us improve services, prevent fraud, and verify players. Some information is collected automatically via cookies and analytics. Your consent is always required.
Types and Purpose
| Data Type | Example | Purpose |
|---|---|---|
| Personal Info | Name, email, address | Account setup, communication |
| Transaction History | Deposits, withdrawals | Legal reporting, rewards |
| Technical Info | Browser type, IP address | Security, platform performance |
| Cookies | Login session, preferences | User experience, analytics |
We do not collect sensitive medical or any unnecessary private information.
Created Data and External Inputs
- Contact forms, comments, and games generate activity-based info.
- Analytics tools and plugins may also gather anonymous info.
- WordPress plugins may collect settings or session information.
Comments
When users comment, we store IP address and browser agent string. This helps detect spam and manage abuse. WordPress also saves anonymised hash from the email. It’s used for Gravatar avatar display if activated.
Media Files
If you upload images, avoid EXIF data with location embedded. Media files become publicly accessible once uploaded. Casiny does not use uploaded files for tracking purposes. Only display-related information is stored.
Contact Forms
We store user submissions from contact forms to assist support. These include name, email, and message content. Data is stored securely and only used for support purposes. We do not use contact form submissions for marketing.
Cookies
Casiny uses cookies to enhance usability and track preferences. Cookies store login info, theme selection, and user behaviour. This helps improve user experience on mobile and desktop. Some cookies may come from third-party services like analytics or social media.
Default and Additional Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookie | Keeps users logged in | Session only |
| Preference Cookie | Saves user settings (language, theme) | 1 year |
| Analytics Cookie | Tracks site usage | 30 days |
| Third-party Plugin | Plugin-specific tracking (e.g. CTA) | Varies |
Users can disable cookies in browser settings at any time.
Web Analytics
We use third-party analytics tools to understand user behaviour. This includes page visits, bounce rates, and device type. All analytics data is anonymous and used for site improvement. Users can opt-out of analytics tracking via browser extensions.
Analytics Tools
| Tool | Provider | Opt-Out Option |
|---|---|---|
| Google Analytics | Google LLC | Google Opt-Out Add-on |
| Matomo | Self-hosted (optional) | Browser settings |
No personal information is stored within analytics reports.
Who We Share Your Data With
We only share data with trusted service providers necessary to run Casiny. These include hosting services, payment gateways, and support platforms. We never sell or rent your personal information. Partners follow strict security standards.
Third-Party Services
| Provider | Service Type | Shared Data |
|---|---|---|
| Cloud Hosting | Website performance | Technical data |
| Payment Processors | Transactions | Name, payment details |
| Email Platform | Support & updates | Email address |
Links to their privacy policies are available in the footer.
How Long We Retain Your Data
Casiny stores data only for as long as necessary. Retention periods depend on the type and legal requirements. Unused accounts may be deleted after 24 months. Users can request account deletion at any time.
Retention Timeline
| Data Type | Retention Period |
|---|---|
| Contact Form Entries | 6 months |
| Web Analytics | 1 year |
| Account Info | Active + 2 years |
| Payment History | 10 years (legal) |
We periodically review and purge inactive information.
What Rights You Have Over Your Data
Australian users have full control over their personal information on Casiny. You can request to view, update, or delete your stored information at any time. We comply with Australian Privacy Principles (APPs) and GDPR standards where applicable. Data requests are processed within 30 days.
Your Rights
- 📄 Request a copy of your personal information
- ✏️ Correct inaccurate or outdated information
- ❌ Request deletion of your account and data
- 🚫 Opt out of non-essential communications
Submit your request via our contact form or email (see below).
Where Your Data Is Sent
Some of your info may be transferred outside Australia for secure processing. All such transfers follow international data protection agreements. Our hosting and payment providers comply with Australian and global privacy standards. We use encrypted channels for all transmissions.
International Transfers
| Destination | Purpose | Safeguard Mechanism |
|---|---|---|
| EU / UK | Payment processing | GDPR standard clauses |
| USA | Email marketing, analytics | Contractual data protection |
| Cloud Storage (Global) | Website backups | Encrypted + access control |
Data sent overseas is processed only when essential.
Contact Information
For all privacy-related questions or requests, contact our support team. We reply within 48 hours. Casiny complies with AU privacy laws and provides a dedicated contact for protection concerns.
Contact Us
| Method | Details |
|---|---|
| [email protected] | |
| Contact Form | casinygames.com/contact |
| PO Box 142, Sydney NSW 2000 |
We welcome questions, corrections, and suggestions about your information.
Additional Information
Casiny takes your data security seriously. We follow strong protocols to keep your information safe and avoid breaches. Staff are trained in privacy best practices. We also monitor systems continuously.
How We Protect Your Data
- 🔐 SSL encryption for all sessions
- 👥 Two-factor authentication for admin accounts
- 🧑🏫 Staff privacy and data training
- 🛡 Routine vulnerability assessments
What Data Breach Procedures We Have in Place
If a data breach occurs, Casiny will alert affected users within 72 hours. We will detail what was accessed and how to protect yourself. Our response plan includes immediate lockdown and investigation.
Security Measures
- 🚨 Real-time breach detection systems
- 📢 Public notifications if user risk exists
- 👮 Incident response protocol and audit trail
What Third Parties We Receive Data From
Casiny may receive data from payment processors, affiliates, and marketing partners. This information helps personalise offers or verify user identity. All third parties follow privacy laws and have strict contracts.
Automated Decision-Making and Profiling
We do not use fully automated decision-making for financial or legal decisions. Some promotions may use automated logic to personalise offers. You can request manual review of decisions affecting you.
Industry Regulatory Disclosure
Casiny complies with Australian iGaming, anti-money laundering (AML), and consumer protection laws. We follow required disclosure standards and adapt our privacy policy to reflect regulatory changes.